Skip to content
  • JĘZYK POLSKI
  • Login

London Advice Centre

  • Home
  • Areas of Advice
    • Employment Rights Advice
    • Housing Related Issues
    • Housing and Welfare Benefits, Pension
  • About Us
  • Volunteer
  • Support Us
  • Contact Us
  • Blog
  • Toggle search form

London Advice Centre: helping you find exactly what you are entitled to!

London Advice Centre - Logo

Who we are?

We are a not-for-profit organisation, London Advice Centre. We have professional welfare benefits consultants at hand that will assess your situation and provide help on a one-to-one basis. We then offer guidance through the complete application process of most benefits applications; helping you complete the correct forms for the financial help you are entitled to.

We are available to offer professional support every step of the journey to individuals and b2b referrals, advice clinics at hospitals, GP surgeries, and other organisations providing guidance and consultation always tailored to suit your needs.

London Advice Centre provides services to other advice centres short of staff, in London areas and other organisations as well as individuals.

Why choose London Advice Centre

Because we care about you, your rights, and your well-being. We believe in our community and our people in society. When you come to us, we make sure you are satisfied, that you get the best service and achieve your objective in every case.

When coming to London Advice Centre, we ask that you bring the following necessary documentation with you if needed.

  • Proof of ID
  • Proof of Address
  • NIN
  • Details of all or any benefits you are currently receiving
  • Pay slips or records of income from the previous 3 months

These are essential and will help us support your application or specific requirements in a timely manner:

Note: we never keep original documents and therefore we shall not have any duty of care if you misplace your documents.

What we can do for you! We will assist you with:

  • Welfare Benefits
  • Disability Benefits
  • Universal Credit
  • Child Benefit
  • State Pension/Pension Credit
  • Housing Benefit Applications
  • Housing Applications
  • Education/University/College Applications
  • Any form filling guidance under your instructions

Who do we help?

  • Disabled individuals and careers
  • Low-wage workers: employed but with low income
  • Unemployed
  • Pensioners

Company Policy

At London Advice Centre, we ensure equal treatment to all our clients. We comply entirely with the UK’s anti-discrimination legislation and the equality act 2010, which promotes fairness throughout the company including clients, employees, and all service users. Furthermore, please click here to see our Privacy Notice.

Charges

Due to lack of funding, we charge £50.00 administration fee per case and that fee is non-refundable under any circumstances.

We need funding and therefore have the intention not to charge our clients in the future. As for now we have not secured any funds and that is why we might have to charge additionally our clients apart from the administration fee depending on complex of the case and amount of issues. If the client is referred by an organisation that is willing to cover the costs of the service, then we will shall charge the organization directly rather than the client.

Contact Us

phone 020 3092 8211
envelope info@londonadvicecentre.org
Mon - Fri 9 am to 5 pm
Privacy Notice

The Data Protection Act 2018
ICO Registration Number:
ZB182557

Copyright © 2025 London Advice Centre.

Powered by PressBook WordPress theme

Personal independence payment - disputes & appeals

Personal independence payment (PIP) was introduced on the same day as universal credit back in 2013 and PIP is now the main disability benefit for working age claimants. 

The DWP’s record of PIP decision-making accuracy is possibly the worst of all social security benefits, with nearly 70% of appealed decisions reversed by tribunal judges in favour of claimants. On the downside, many claimants elect not to appeal poor refusal decisions. 

This training course looks at how to ensure that a PIP revision or appeal should work to the best advantage of claimants. A good PIP challenge means getting the PIP entitlement arguments right.  

A well-argued and well-structured revision or appeal should also mean fewer improper refusals. In this way, many claimants will not have to wait 6 months or so before having to go through a formal PIP hearing. To help achieve the best level of success at challenge, this course looks at the full use of available PIP regulations, case law and guidance. 

Universal credit - complex needs status

This  training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered, and what this should mean for UC claimants. It also covers how you can ensure the Department for Work and Pensions recognises ‘Complex Needs’ status.  

The course covers: 

  • The challenges that UC presents to claimants
  • Evidence of how claimant vulnerability can affect a UC claim or award
  • Implications of ‘Complex Needs’ for the UC claimant
  • What does ‘Complex Needs’ mean to the DWP?
  • Who is most likely to attain ‘Complex Needs’ status?
  • What this status should then mean for claimants
  • How can we help the DWP to accept Complex Needs status?
  • Requesting ‘Complex Needs’ status 
Personal independence payment - best practice in completing the questionnaire

This course summarises how the personal independence payment (PIP) claim process or ‘journey’ works and the importance of the PIP2 questionnaire.

It looks at what makes a good PIP claim, and also at the limitations of the PIP2 questionnaire. We look how it can be optimised using the regulations, guidance and case law.

The course covers:

  • A summary of the legal basis of PIP entitlement
  • How points flow from PIP ‘activities’ and ‘descriptors’
  • The role of the PIP2 questionnaire to generate information
  • How PIP2 matches up or fails to match up to PIP ‘descriptors’
  • How a defective questionnaire response can cause trouble
  • How to use PIP regulations 7 and 4(2A) to assist in making good claims
  • How PIP case law provides very useful guidance to advisers
  • How to improve on the standard PIP2 form
  • How to complete the questionnaire with an eye to tribunal judge scrutiny, if an appeal becomes necessary
Appeals to the upper tribunal

This course is essential for anyone who wants to challenge decisions of the First-tier Tribunal (Social Entitlement Chamber) effectively. The main aim of the course is to give you an understanding of what is an error of law, and practice in finding errors of law in the First-tier Tribunal statement of reasons.

The course covers:

  • Exploring other ways of changing First-tier Tribunal decisions
  • Finding errors of law in the statement of reasons
  • Format of an application of appeal to the Upper Tribunal
  • Procedures from First-tier to Upper Tribunal
  • Preparing submissions to the Upper Tribunal

This course is aimed at advisers with knowledge and experience of being able to find relevant law.

Adviser skills - Representing at the First-Tier Tribunal

About this course

This course gives a basic grounding in representing clients at the First-tier Tribunal. Through mock tribunals, participants gain experience in a safe environment where there is nothing to lose.

The course covers:

  • Making an appeal
  • Tribunal procedure
  • Case preparation – getting evidence and applying the law
  • The role of the chair
  • Rules of evidence
  • Basic advocacy and presentational skills

This course is aimed at advisers with a working knowledge of benefits and little or no experience of representing at tribunals.

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.