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London Advice Centre: helping you find exactly what you are entitled to!

London Advice Centre - Logo

Who we are?

We are a not-for-profit organisation, London Advice Centre. We have professional welfare benefits consultants at hand that will assess your situation and provide help on a one-to-one basis. We then offer guidance through the complete application process of most benefits applications; helping you complete the correct forms for the financial help you are entitled to.

We are available to offer professional support every step of the journey to individuals and b2b referrals, advice clinics at hospitals, GP surgeries, and other organisations providing guidance and consultation always tailored to suit your needs.

London Advice Centre provides services to other advice centres short of staff, in London areas and other organisations as well as individuals.

Why choose London Advice Centre

Because we care about you, your rights, and your well-being. We believe in our community and our people in society. When you come to us, we make sure you are satisfied, that you get the best service and achieve your objective in every case.

When coming to London Advice Centre, we ask that you bring the following necessary documentation with you if needed.

  • Proof of ID
  • Proof of Address
  • NIN
  • Details of all or any benefits you are currently receiving
  • Pay slips or records of income from the previous 3 months

These are essential and will help us support your application or specific requirements in a timely manner:

Note: we never keep original documents and therefore we shall not have any duty of care if you misplace your documents.

What we can do for you! We will assist you with:

  • Welfare Benefits
  • Disability Benefits
  • Universal Credit
  • Child Benefit
  • State Pension/Pension Credit
  • Housing Benefit Applications
  • Housing Applications
  • Education/University/College Applications
  • Any form filling guidance under your instructions

Who do we help?

  • Disabled individuals and careers
  • Low-wage workers: employed but with low income
  • Unemployed
  • Pensioners

Company Policy

At London Advice Centre, we ensure equal treatment to all our clients. We comply entirely with the UK’s anti-discrimination legislation and the equality act 2010, which promotes fairness throughout the company including clients, employees, and all service users. Furthermore, please click here to see our Privacy Notice.

Charges

Due to lack of funding, we charge £50.00 administration fee per case and that fee is non-refundable under any circumstances.

We need funding and therefore have the intention not to charge our clients in the future. As for now we have not secured any funds and that is why we might have to charge additionally our clients apart from the administration fee depending on complex of the case and amount of issues. If the client is referred by an organisation that is willing to cover the costs of the service, then we will shall charge the organization directly rather than the client.

Contact Us

phone 020 3092 8211
envelope info@londonadvicecentre.org
Mon - Fri 9 am to 5 pm
Privacy Notice

The Data Protection Act 2018
ICO Registration Number:
ZB182557

Copyright © 2025 London Advice Centre.

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Adviser skills - Representing at the First-Tier Tribunal

About this course

This course gives a basic grounding in representing clients at the First-tier Tribunal. Through mock tribunals, participants gain experience in a safe environment where there is nothing to lose.

The course covers:

  • Making an appeal
  • Tribunal procedure
  • Case preparation – getting evidence and applying the law
  • The role of the chair
  • Rules of evidence
  • Basic advocacy and presentational skills

This course is aimed at advisers with a working knowledge of benefits and little or no experience of representing at tribunals.

Introduction to welfare rights

This is essential training if you are starting out as a welfare rights adviser in Scotland or need a good understanding of the benefits system.

It introduces you to the social security system and gives you a detailed knowledge of the core benefits and assessments involved in welfare rights advice in Scotland. It will equip you to give accurate advice and carry out benefit checks using recommended methods and up-to-date resources.

The course covers:

  • Structure of the UK and Scottish social security systems
  • Checking eligibility and entitlement to benefits
  • Universal credit claims and amounts
  • Work capability assessment
  • Pension age benefits
  • Adult disability payment
  • Using the CPAG handbook and keeping up to date
Introduction to welfare benefits

The welfare benefits system is complicated and confusing, both to claimants and those whose responsibility it is to support them. Claimants are largely expected to know their rights, although it is clear that most do not.  

Thousands of millions of pounds are under claimed every year leading to severe hardship, including rent arrears and other indebtedness. The cost-of-living crisis has only made matters worse. It is therefore vital that new advisers become aware of what the benefits system has to offer.  

The course covers: 

  • The basic structure of the benefits system
  • The role of contributory and non-contributory benefits
  • The role of the means tested benefits system
  • The responsibilities of benefit claimants
  • How sick and disabled people are supported through social security
  • How universal credit is changing means tested help for claimants
  • How universal credit operates and a summary of how it is calculated 

This training course is intended to help those new to helping claimants with social security queries, and to increase awareness of the key welfare benefits available to new and established claimants.  

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