How London Advice Centre uses your personal information
Your information will be held and processed by London Advice Centre C.I.C. This Privacy Statement is to inform you of your privacy rights and how we use your data. We review and update this statement regularly and it was last reviewed in June 2021.
Our Privacy Promise to our clients
London Advice centre places upmost importance on DPA and GDPR compliance. Our business practices and policies are constantly reviewed to ensure that:
- Your data is kept private and secure.
- Your Data Protection rights are recognised and upheld.
- That your data is not used for marketing or sold to third parties.
Who are we
London Advice Centre C.I.C. is registered at Companies House, our registration number is 13172459. If you would like to know more about how we use your personal information, please continue reading.
Alternatively, should you have any further questions about how we process your data, please submit your query to our Data Protection Office by emailing DPO@londonadvicecentre.org.
How the law protects you
Your privacy is protected under GPDR, it is a considered a human right. This section explains your rights and protections.
Must only use your personal information with suitable reason.
Must be clear and transparent with those reasons.
Must ensure that the rights of that data subject are upheld.
Your rights as a data subject are described below:
The right to be informed you have the right to be informed about the collection and use of your personal data. This is a key transparency requirement under the GDPR.
The right of access You have the right to access or obtain confirmation that your data is being processed and copies of the data personal data.
The right to rectification You have the right to have inaccurate personal data rectified, or completed if it is incomplete.
The right to erasure You have the right to request that London Advice Centre erases your personal data from our systems under certain conditions. Also known as ‘the right to be forgotten’.
The right to restrict processing You have the right to request the restriction or suppression of your personal data under certain conditions.
The right to data portability You have the right to obtain and reuse your personal data in a simple format so that it can be used across different services.
The right to object You have the right to object to you data being used for:
Processing based on legitimate interests or the performance of a task in the public interest.
Direct marketing (including profiling).
Processing for purposes of scientific/historical research and statistics
Rights in relation to automated decision making and profiling.
You have the right to have you personal data not included in:
Automated individual decision-making (making a decision solely by automated means without any human involvement).
Profiling (automated processing of personal data to evaluate certain things about an individual).
Whose personal data do we work with?
We regularly process the personal data of people who fall into the following categories:
- Individuals receiving services provided by London Advice Centre
- Our supporters, including those who make donations to our work
- Members of our governing body
- Our employees
- Individuals visiting our website
How long we keep your personal information (Data Retention)
Any personal information collected from our clients, are retained for six (6) years, as per our legal obligations (The Limitation Act 1980).
Any personal data relating to transactions are governed by the Inland Revenue guidelines and we have an obligation to hold this data for six (6) years
Who we share your personal data with and under what legal authority
We may share your personal information with outside organisations such as third-party agencies, organisations, or local authorities. Please be advised that this will only ever be done with your express consent.
- HM Revenue & Customs, regulators and other tax authorities
- Law enforcement agencies
- Employment background check providers
- Follow your instructions
- Comply with a legal duty
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
To enable certain functions of the Service.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service: Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
For the Chrome web browser, please visit this page from Google
For the Internet Explorer web browser, please visit this page from Microsoft
For the Firefox web browser, please visit this page from Mozilla
For the Safari web browser, please visit this page from Apple
For any other web browser, please visit your web browser’s official web pages.
Where can you find more information about cookies
How to get a copy of your personal data
If you wish to obtain a copy of your personal data then you can contact us via email at DPO@londonadvicecentre.org.
We will take reasonable steps to verify your identity and that you are entitled to the information, and we will ensure that your request is processed and resolved within 30 days, as per the GDPR and DPA requirements.
Letting us know if your personal information is incorrect
If you believe that any data we hold may be inaccurate, incomplete or out of date then you can contact us via email at DPO@londonadvicecentre.org.
We will take reasonable steps to verify your identity and to correct any inaccurate data and ensure that your request is processed and resolved within 30 days.
What if you want us to stop using your personal information?
If you wish to object to us using your personal data then you can contact us on DPO@londonadvicecentre.org.
We will take reasonable steps to verify your identity and to process your request. JK Advice Centre Ltd does not have to agree with your request but under data protection law must advise you why such a decision has been made.
How to withdraw your consent
You can withdraw any provided consent at any time, if you wish to do so contact us via email DPO@londonadvicecentre.org.
This will only affect data that we use under the basis of consent and once withdrawn we may not be able to provide certain products or services to you. If this is so, we will tell you.
How to complain
London Advice Centre is committed to ensuring your data rights are upheld, if you are unhappy with how we have used your personal information you can contact us via email DPO@londonadvicecentre.org.
You also have the right to take your complaints directly to the regulator, and to lodge an appeal with them if you are not happy with the outcome of a complaint.
In the UK this is the Information Commissioner’s Office. Find out on their website how to report a concern.