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About Us

Who are we?

We are an independent not for profit organisation, with extensive knowledge of the UK welfare system. We care about the society, and we are passionate about working together with the wider community to improve the lives of those around us.

London Advice Centre established itself in February 2021 with the idea to create a unified advice centre providing the public with the opportunity to receive professional advice at an affordable price – a service that the company felt was sorely needed. We all know how expensive a high street law firms can be, with high fees that few only can afford and on other hand charity organisations are struggling with funding and have limited resources to provide help. When people need guidance and information, or even just consultation and guidance, on issues they might be facing in their lives, London Advice Centre comes in!

Charges

We charge £50.00 administration fee per case and that fee is non-refundable under any circumstances.

We are looking for funding not to have to charge our clients in the future. As for now we have not secured any funds and that is why we might have to charge additionally our clients apart from the administration fee.  If the client is referred by an organisation that is willing to cover the costs of the service than we will not charge the client directly.

Company Values

We assist those seeking fair justice who are not eligible for legal aid but on a low income and those who have been turned away by charity organisations, due to lack of funds or staff.

We agree that this is unfair; when you have nowhere to turn to for support or direction. That is why we provide guidance and consultation to help you look at your problem. London Advice Centre will help you to help yourself.

We believe turning people away is not helping our community and society. Under the ongoing financial crisis, we still need affordable professional services. Services that find solutions to problems people face every day. We are an organisation promoting equality and fair justice and strives to build a stronger community.

We are who we are because we care

We know how it feels to need help, we understand the need for advice centres, and we go above and beyond to provide services such as outreach, not only to your home but also to your appointments when you need someone on your side, such as doctor’s appointments or Department of Works & Pensions (DWP) assessment centres.

Our unique and much needed services provide help to each individual who comes to us for any reason. We can assist with form filling, outreach requests or ensuring you receive the right benefits. We also cover housing help, Personal Independent Payments (PIP) or Employment and more . Listening and understanding your story is key in offering you the right help. We promise to do everything possible for you, within the law. Our community recognises our honesty and support; we are proud to fight for people’s rights and entitlements.

This is what makes us different.

Why Choose London Advice Centre?

We simply care about you, your rights, and your well-being. Our friendly team of advisers are here to help you tackle the problems you face and provide you with the information and resources you need.

When you come to us, we make certain that you are satisfied, that you get the best service and that you achieve your goal in every case.

Contact Us

phone 020 3092 8211
envelope info@londonadvicecentre.org
Mon - Fri 9 am to 5 pm
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Personal independence payment - disputes & appeals

Personal independence payment (PIP) was introduced on the same day as universal credit back in 2013 and PIP is now the main disability benefit for working age claimants. 

The DWP’s record of PIP decision-making accuracy is possibly the worst of all social security benefits, with nearly 70% of appealed decisions reversed by tribunal judges in favour of claimants. On the downside, many claimants elect not to appeal poor refusal decisions. 

This training course looks at how to ensure that a PIP revision or appeal should work to the best advantage of claimants. A good PIP challenge means getting the PIP entitlement arguments right.  

A well-argued and well-structured revision or appeal should also mean fewer improper refusals. In this way, many claimants will not have to wait 6 months or so before having to go through a formal PIP hearing. To help achieve the best level of success at challenge, this course looks at the full use of available PIP regulations, case law and guidance. 

Universal credit - complex needs status

This  training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered, and what this should mean for UC claimants. It also covers how you can ensure the Department for Work and Pensions recognises ‘Complex Needs’ status.  

The course covers: 

  • The challenges that UC presents to claimants
  • Evidence of how claimant vulnerability can affect a UC claim or award
  • Implications of ‘Complex Needs’ for the UC claimant
  • What does ‘Complex Needs’ mean to the DWP?
  • Who is most likely to attain ‘Complex Needs’ status?
  • What this status should then mean for claimants
  • How can we help the DWP to accept Complex Needs status?
  • Requesting ‘Complex Needs’ status 
Personal independence payment - best practice in completing the questionnaire

This course summarises how the personal independence payment (PIP) claim process or ‘journey’ works and the importance of the PIP2 questionnaire.

It looks at what makes a good PIP claim, and also at the limitations of the PIP2 questionnaire. We look how it can be optimised using the regulations, guidance and case law.

The course covers:

  • A summary of the legal basis of PIP entitlement
  • How points flow from PIP ‘activities’ and ‘descriptors’
  • The role of the PIP2 questionnaire to generate information
  • How PIP2 matches up or fails to match up to PIP ‘descriptors’
  • How a defective questionnaire response can cause trouble
  • How to use PIP regulations 7 and 4(2A) to assist in making good claims
  • How PIP case law provides very useful guidance to advisers
  • How to improve on the standard PIP2 form
  • How to complete the questionnaire with an eye to tribunal judge scrutiny, if an appeal becomes necessary
Appeals to the upper tribunal

This course is essential for anyone who wants to challenge decisions of the First-tier Tribunal (Social Entitlement Chamber) effectively. The main aim of the course is to give you an understanding of what is an error of law, and practice in finding errors of law in the First-tier Tribunal statement of reasons.

The course covers:

  • Exploring other ways of changing First-tier Tribunal decisions
  • Finding errors of law in the statement of reasons
  • Format of an application of appeal to the Upper Tribunal
  • Procedures from First-tier to Upper Tribunal
  • Preparing submissions to the Upper Tribunal

This course is aimed at advisers with knowledge and experience of being able to find relevant law.

Adviser skills - Representing at the First-Tier Tribunal

About this course

This course gives a basic grounding in representing clients at the First-tier Tribunal. Through mock tribunals, participants gain experience in a safe environment where there is nothing to lose.

The course covers:

  • Making an appeal
  • Tribunal procedure
  • Case preparation – getting evidence and applying the law
  • The role of the chair
  • Rules of evidence
  • Basic advocacy and presentational skills

This course is aimed at advisers with a working knowledge of benefits and little or no experience of representing at tribunals.

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