Skip to content
  • JĘZYK POLSKI
  • Login

London Advice Centre

  • Home
  • Areas of Advice
    • Employment Rights Advice
    • Housing Related Issues
    • Housing and Welfare Benefits, Pension
  • About Us
  • Volunteer
  • Support Us
  • Contact Us
  • Blog
  • Toggle search form

Privacy Notice

How London Advice Centre uses your personal information

Your information will be held and processed by London Advice Centre C.I.C. This Privacy Statement is to inform you of your privacy rights and how we use your data. We review and update this statement regularly and it was last reviewed in June 2021.

Our Privacy Promise to our clients

London Advice centre places upmost importance on DPA and GDPR compliance. Our business practices and policies are constantly reviewed to ensure that:

  • Your data is kept private and secure.
  • Your Data Protection rights are recognised and upheld.
  • That your data is not used for marketing or sold to third parties.

Who are we

London Advice Centre C.I.C. is registered at Companies House, our registration number is 13172459. If you would like to know more about how we use your personal information, please continue reading.

Alternatively, should you have any further questions about how we process your data, please submit your query to our Data Protection Office by emailing DPO@londonadvicecentre.org.

How the law protects you

Your privacy is protected under GPDR, it is a considered a human right. This section explains your rights and protections.

Must only use your personal information with suitable reason.

Must be clear and transparent with those reasons.

Must ensure that the rights of that data subject are upheld.

Your rights as a data subject are described below:

The right to be informed you have the right to be informed about the collection and use of your personal data. This is a key transparency requirement under the GDPR.

The right of access You have the right to access or obtain confirmation that your data is being processed and copies of the data personal data.

The right to rectification You have the right to have inaccurate personal data rectified, or completed if it is incomplete.

The right to erasure You have the right to request that London Advice Centre erases your personal data from our systems under certain conditions. Also known as ‘the right to be forgotten’.

The right to restrict processing You have the right to request the restriction or suppression of your personal data under certain conditions.

The right to data portability You have the right to obtain and reuse your personal data in a simple format so that it can be used across different services.

The right to object You have the right to object to you data being used for:

Processing based on legitimate interests or the performance of a task in the public interest.

Direct marketing (including profiling).

Processing for purposes of scientific/historical research and statistics

Rights in relation to automated decision making and profiling.

You have the right to have you personal data not included in:

Automated individual decision-making (making a decision solely by automated means without any human involvement).

Profiling (automated processing of personal data to evaluate certain things about an individual).

Whose personal data do we work with?

We regularly process the personal data of people who fall into the following categories:

  • Individuals receiving services provided by London Advice Centre
  • Our supporters, including those who make donations to our work
  • Members of our governing body
  • Our employees
  • Individuals visiting our website

How long we keep your personal information (Data Retention)

Any personal information collected from our clients, are retained for six (6) years, as per our legal obligations (The Limitation Act 1980).

Any personal data relating to transactions are governed by the Inland Revenue guidelines and we have an obligation to hold this data for six (6) years

Who we share your personal data with and under what legal authority

We may share your personal information with outside organisations such as third-party agencies, organisations, or local authorities. Please be advised that this will only ever be done with your express consent.

  • Authorities
  • HM Revenue & Customs, regulators and other tax authorities
  • Law enforcement agencies
  • Employment background check providers
  • Follow your instructions
  • Comply with a legal duty

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How London Advice Centre uses cookies

When you use and access the Service, we may place a number of cookie files in your web browser. We use cookies for the following purposes:

To enable certain functions of the Service.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service: Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

For the Chrome web browser, please visit this page from Google

For the Internet Explorer web browser, please visit this page from Microsoft

For the Firefox web browser, please visit this page from Mozilla

For the Safari web browser, please visit this page from Apple

For any other web browser, please visit your web browser’s official web pages.

Where can you find more information about cookies

How to get a copy of your personal data

If you wish to obtain a copy of your personal data then you can contact us via email at DPO@londonadvicecentre.org.

We will take reasonable steps to verify your identity and that you are entitled to the information, and we will ensure that your request is processed and resolved within 30 days, as per the GDPR and DPA requirements.

Letting us know if your personal information is incorrect

If you believe that any data we hold may be inaccurate, incomplete or out of date then you can contact us via email at DPO@londonadvicecentre.org.

We will take reasonable steps to verify your identity and to correct any inaccurate data and ensure that your request is processed and resolved within 30 days.

What if you want us to stop using your personal information?

If you wish to object to us using your personal data then you can contact us on DPO@londonadvicecentre.org.

We will take reasonable steps to verify your identity and to process your request. JK Advice Centre Ltd does not have to agree with your request but under data protection law must advise you why such a decision has been made.

How to withdraw your consent

You can withdraw any provided consent at any time, if you wish to do so contact us via email DPO@londonadvicecentre.org.

This will only affect data that we use under the basis of consent and once withdrawn we may not be able to provide certain products or services to you. If this is so, we will tell you.

How to complain

London Advice Centre is committed to ensuring your data rights are upheld, if you are unhappy with how we have used your personal information you can contact us via email DPO@londonadvicecentre.org.

You also have the right to take your complaints directly to the regulator, and to lodge an appeal with them if you are not happy with the outcome of a complaint.

In the UK this is the Information Commissioner’s Office. Find out on their website how to report a concern.

Contact Us

phone 020 3092 8211
envelope info@londonadvicecentre.org
Mon - Fri 9 am to 5 pm
Privacy Notice

The Data Protection Act 2018
ICO Registration Number:
ZB182557

Copyright © 2025 London Advice Centre.

Powered by PressBook WordPress theme

Personal independence payment - disputes & appeals

Personal independence payment (PIP) was introduced on the same day as universal credit back in 2013 and PIP is now the main disability benefit for working age claimants. 

The DWP’s record of PIP decision-making accuracy is possibly the worst of all social security benefits, with nearly 70% of appealed decisions reversed by tribunal judges in favour of claimants. On the downside, many claimants elect not to appeal poor refusal decisions. 

This training course looks at how to ensure that a PIP revision or appeal should work to the best advantage of claimants. A good PIP challenge means getting the PIP entitlement arguments right.  

A well-argued and well-structured revision or appeal should also mean fewer improper refusals. In this way, many claimants will not have to wait 6 months or so before having to go through a formal PIP hearing. To help achieve the best level of success at challenge, this course looks at the full use of available PIP regulations, case law and guidance. 

Universal credit - complex needs status

This  training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered, and what this should mean for UC claimants. It also covers how you can ensure the Department for Work and Pensions recognises ‘Complex Needs’ status.  

The course covers: 

  • The challenges that UC presents to claimants
  • Evidence of how claimant vulnerability can affect a UC claim or award
  • Implications of ‘Complex Needs’ for the UC claimant
  • What does ‘Complex Needs’ mean to the DWP?
  • Who is most likely to attain ‘Complex Needs’ status?
  • What this status should then mean for claimants
  • How can we help the DWP to accept Complex Needs status?
  • Requesting ‘Complex Needs’ status 
Personal independence payment - best practice in completing the questionnaire

This course summarises how the personal independence payment (PIP) claim process or ‘journey’ works and the importance of the PIP2 questionnaire.

It looks at what makes a good PIP claim, and also at the limitations of the PIP2 questionnaire. We look how it can be optimised using the regulations, guidance and case law.

The course covers:

  • A summary of the legal basis of PIP entitlement
  • How points flow from PIP ‘activities’ and ‘descriptors’
  • The role of the PIP2 questionnaire to generate information
  • How PIP2 matches up or fails to match up to PIP ‘descriptors’
  • How a defective questionnaire response can cause trouble
  • How to use PIP regulations 7 and 4(2A) to assist in making good claims
  • How PIP case law provides very useful guidance to advisers
  • How to improve on the standard PIP2 form
  • How to complete the questionnaire with an eye to tribunal judge scrutiny, if an appeal becomes necessary
Appeals to the upper tribunal

This course is essential for anyone who wants to challenge decisions of the First-tier Tribunal (Social Entitlement Chamber) effectively. The main aim of the course is to give you an understanding of what is an error of law, and practice in finding errors of law in the First-tier Tribunal statement of reasons.

The course covers:

  • Exploring other ways of changing First-tier Tribunal decisions
  • Finding errors of law in the statement of reasons
  • Format of an application of appeal to the Upper Tribunal
  • Procedures from First-tier to Upper Tribunal
  • Preparing submissions to the Upper Tribunal

This course is aimed at advisers with knowledge and experience of being able to find relevant law.

Adviser skills - Representing at the First-Tier Tribunal

About this course

This course gives a basic grounding in representing clients at the First-tier Tribunal. Through mock tribunals, participants gain experience in a safe environment where there is nothing to lose.

The course covers:

  • Making an appeal
  • Tribunal procedure
  • Case preparation – getting evidence and applying the law
  • The role of the chair
  • Rules of evidence
  • Basic advocacy and presentational skills

This course is aimed at advisers with a working knowledge of benefits and little or no experience of representing at tribunals.

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.